Privacy Policy

Effective Date: 20/04/2025
Air Conditioning Online Warehouse is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our products and services.

1. Information We Collect

We may collect the following types of personal information when you use our website or contact us:

• Name, phone number, and email address

• Delivery and billing address

• Details of products or services purchased

• Payment information (handled securely via third-party processors)

• Any correspondence via phone, email, or online forms

2. How We Use Your Information

The information we collect is used for purposes such as:

• Processing and fulfilling your orders

• Providing tracking and delivery updates

• Communicating technical support and product advice

• Sending important updates or warranty information

• Improving our website, customer service, and product offerings

3. Sharing Your Information

We do not sell your information to third parties. Your information may be shared with:

• Our trusted partner Air Con Fit & Fix for installation services

• Delivery and logistics providers to fulfill your order

• Manufacturers for warranty claims or product support

• Payment gateways and IT service providers to maintain secure transactions

4. Security of Your Information

We take reasonable measures to protect your personal data. All customer information is stored on secure servers, and payment details are encrypted and handled by certified third-party providers.

5. Cookies and Website Usage

We may use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website traffic. You can adjust your browser settings to decline cookies, although this may affect certain functionalities.

6. Your Rights and Choices

You have the right to:

• Access or update your personal information

• Request deletion of your data

• Opt out of marketing communications at any time

To do so, please contact us at +61 451667488 or email info@airconditioningonlinewarehouse.com.au.

7. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date